We have noticed that users were recently made aware that they were not using the primary Owner account to log in due to the missing payment option and statement view access once logged in. For those of you that are no longer able to access the Pay Bill tab and options you will need to log out of the user-level account you are using and log in to the owner-level account in order to gain access or modify your other account settings. A user-level account can be promoted if there is one you prefer to use over the primary owner account for billing access, but this will need to be done manually using the instructions below.
For full details on the Mediacom ID management, please go HERE. To promote an associate account, you will need to log out and recover your primary account login HERE (recover owner password HERE). Once you have access to the owner account, go HERE to promote the user account of your choice to admin. You can do this by clicking 'USER' under the Role column of the email ID you are changing, selecting Admin via radial button, then Submit to save your changes. You can then log out of the owner account and log in to the updated Admin account to resume billing access as normal.
