For approximately the last month, we have been having issues with our business email (mchsi.com). We have not been receiving a multitude of emails and none of the senders have been getting bounce back messages or any indication that they have not been received. They do not appear in outlook or if we go directly to the mediacom online server. We only know of a few email addresses of senders, but there are probably more because we deal with large businesses and each sender has their own email address for the business (banks, lenders, etc). I have read on another forum post that apparently Mediacom has a subcontractor that can flag potential email addresses as spam, etc. and once they are on a black-list they are automatically blocked and mediacom cannot override them. You would think that mediacom would simply allow any emails addressed to an email address to automatically go through and if it is spam, it would be up to the recipient to decide whether they are spam or not. This has caused a major disruption to our business and we are not receiving orders. Is anyone else having a similar experience?
Hello mct, Thanks for posting and I am sorry to hear of the inconvenience. We may be able to provide some general insight, however, if this is a business or commercial account we may need the appropriate team to address this with you directly since this is primarily a residential support forum. That said, are you able to send yourself an email or use a 3rd party email to send to yourself to see if the email is able to go through or receive a bounce back? If there is a block on any incoming emails they will get a bounce back, so if you can press any of the outbound senders you know can check for one we can identify the cause and resolve that with you ASAP.