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Hitron 5519 access

Rmccabe
Member

I need to get access to my modem as apparently there are some ports blocked that I need. Looking at the IP address it appears they are not a local IP range and belong to mediacom. So I assume the modem is in bridge mode or something.

Regardless, I need access.

 

Rich

3 REPLIES 3

MediacomSean
Community Manager
Community Manager

Hello Rmccabe. You can access your modem settings via the Home Network Manager. Information about accessing Home Network Manager can be found on our website at https://mediacomcc.custhelp.com/app/answers/detail/a_id/758/kw/wifi%20control%20panel. If you need assistance accessing your Home Network Manager, please send an SMS text message to 66554. 

Rmccabe
Member

Hey Sean,   I try to click that link and get "ERROR: This device could not be found. Please contact Support if you believe your account has been configured incorrectly. For more information, please contact your ISP at SRG-MediacomSupport@smartrg.com or 1-855-558-5812"

I apologize that the link is not working for you. Please send a text message to 66554 or call 855-633-4226 for assistance with your modem settings.