Home Networking login page error

[MediacomTom]

This is likely due to being logged in already via our support site using a login that is not the primary or owner account. To correct this, please go to: http://support.mediacomcable.com/ and click 'SIGN OUT' after hovering over your name in the upper right corner. Once you have logged out try going back to the Home Network login page via http://homewifi.mediacomcable.com/ to see if that works for you now.

[Burnett]

Does not work .. I get this error

HTTP Status 500 -

---

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.clearaccess.acs.portal.security.ControlPanelSamlSsoLoginFilter$$anonfun$3.apply(ControlPanelSamlSsoLoginFilter.scala:76)
	com.clearaccess.acs.portal.security.ControlPanelSamlSsoLoginFilter$$anonfun$3.apply(ControlPanelSamlSsoLoginFilter.scala:76)
	scala.Option.map(Option.scala:145)
	com.clearaccess.acs.portal.security.ControlPanelSamlSsoLoginFilter.doFilter(ControlPanelSamlSsoLoginFilter.scala:76)
	org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
	org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
	com.clearaccess.acs.portal.security.CORSFilter.doFilter(CORSFilter.scala:27)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.33 logs.

---

Apache Tomcat/6.0.33

Burnett 

[MediacomLisa]

I apologize that this error continues to appear when attempting to access our Home Networking page.  This is a generic error.  The first step we need to confirm is the log in credentials being used.  In order to confirm this is correct, we will need to review the account.  Please contact us via text messaging to verify at 66554 since this is account specific information.