Hello FrankD. I checked other modems near you, and data usage is being reported. I suggest rebooting your modem by disconnecting the power cord and coax cable for about a minute. Usage reporting should then resume within 24 hours. If it does not, I suggest testing with a Docsis 3.1 modem that Mediacom supports. If you do not have Docsis 3.1 modem on hand, I can ship one to you. Please let me know if you have any questions. Thank you-
