internet intermitten then slow

[joelww]

on monday morning my internet started going down every couple mins for about a min or 2 at a time. after some resetting of equipment and using the app troubleshooter to send new signals it stopped going down. it is now stable but i am supposed to  be getting 200 down but i am only getting around 80 down. after resetting the modem as soon as it comes up i get around 260 down but only the first few secs of the reset then it goes down to 60-80 again.

I have looked at the event logs after looking online at some of these codes seems maybe signal power or filter/cable issue?

Mon Jul 18 10:59:16 2022	3	Ranging Request Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 10:59:16 2022	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 10:59:17 2022	3	No Ranging Response received - T3 time-out;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 10:59:17 2022	3	Ranging Request Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 10:59:17 2022	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 10:59:18 2022	3	Ranging Request Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 10:59:18 2022	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 10:59:41 2022	3	No Ranging Response received - T3 time-out;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:50 2022	3	Ranging Request Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:50 2022	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:50 2022	3	Ranging Request Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:50 2022	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:50 2022	3	Ranging Request Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:50 2022	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:51 2022	3	No Ranging Response received - T3 time-out;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:54 2022	3	Ranging Request Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:02:54 2022	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:03:17 2022	3	No Ranging Response received - T3 time-out;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 11:16:50 2022	5	RCS Partial Service;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 18 21:44:18 2022	3	No Ranging Response received - T3 time-out;CM-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0;

[MediacomSean]

Hello Joelww. The modem that you are using, the Surfboard 6190, is not supported on our network. I recommend that you upgrade your modem to one that is included on this list, or a rental modem from Mediacom.