03-20-2023 01:03 PM
Hey everyone. My 2.4G wifi network does not show up on any of the devices in my house. Everything looks like it should be available but I cannot find it at all. I've even deleted the networks and reset them back up with no change. Do I need to get a technician out to look at it? Or is this something that a tech can do remotely?
Network is enabled
SSID is not hidden
Security: Mixed WPA2 and WPA
LAN: Enabled
Broadcast: Enabled
Radio 1: 2.4Ghz
Freq: 2.4Ghz
Radio:BGN
Channel Width 20Mhz
Channel 1
I've tried with windows 10, windows 11, and Android Phone
03-20-2023 01:27 PM
Hello 10dedfish. I suggest changing the "Channel" setting from 1 to Auto and trying the "radio" setting AX B G N. Another step you can take is to perform a factory reset of the modem by depressing the reset button on the back of the modem for more than 5 seconds. If the network is still not working after the modem comes back online, I suggest you send an SMS to 66554 or call 855-633-4226 to make arrangements.
03-20-2023 01:34 PM
Thanks! That works. Didnt have to Factory reset it. Must have been a hung bit or something.
03-20-2023 01:37 PM
You are welcome.