I have a new Mediacom supplied modem. I am no longer able to access it's public IP address. I understand that the new modem may need to be "baselined" to enable external access. How do I request this? Thanks!
Hello scorpio1155. If you have received a new rental device from Mediacom that is currently in use attached to a personal router, you will need to baseline the device to avoid multiple wireless broadcasting points. You can reach us by SMS text messaging to 66554 or call 855-633-4226 to have this completed. Both options have representatives available 24/7.