Outage

[MediacomTom]

We understand outages may occur due to weather or other unexpected events and will work as quickly as we can to address the issues. To report an outage or view known information regarding an interruption easily from a mobile phone, please log into the Mediacom App or SMS text 'OUTAGE' to 66554. By reporting them through these methods we can more accurately and quickly identify the issues in order to resolve them. 

[MediacomSean]

Hello Mazzo. I apologize for the duration of the outage impacting your service. A fiber optic cable that serves your location was damaged and took longer than estimated to repair. The repairs are now complete, and services are restored. If you need assistance with your account, please text us at 66554 or email Totalcare@mediacomcc.com. 

[MarkyCCC]

My internet was going in and out all day on Thursday. Since Friday I have had no internet. I keep checking the website and the service advisory is always saying service should be restored with an ETA of 2-6 hours. Every time I approach the designated time, either it still says the same estimate or they make a new ETA. It seems Mediacom had no real idea what is causing the outage or when service will be restored.Does anybody have any information on the Valley Center outage?

Thanks 

[mazzo]

Im in pauma valley and am having the same **bleep** problem! This is ridiculous!

[MediacomSean]

Hello MarkyCCC. I apologize for the duration of the outage impacting your service. There was a damaged fiber optic cable that took longer to repair than estimated. The outage is now clear, and services are restored. If you need assistance with your account, please text us at 66554 or email Totalcare@mediacomcc.com. Thank you- 

[MarkyCCC]

Hello Sean,

It is nice that the internet is restored. I was starting to wonder if it was ever coming back! Lol. Glad you guys were able to fix the fiber optic issue!