It has now been 1 month from my initial post and 2 months since the issues started and we are still having daily upload issues and outages during the hours most folks use their internet for school, telework, etc... The "maintenance window" concept apparently doesn't exist for our area as the outages are usually during the day and rarely at night, though sometimes it goes into the night.
My kids are still not able to resume their classes and we cannot use our security system, utilize the streaming services, and other various services we pay for monthly. Also, due to poor cell service in our area, we don't even have reliable phone service.
Ourselves and at least 2 of our neighbors are actively finding a new ISP. 2 months of unreliable service and no estimate of completion is unacceptable. There is still a complete lack of communication on what is going on and when it will be completed. We have also had multiple service calls during that time and that hasn't helped either (other than finding out we had a filter still installed that should have been removed 2 years ago when we changed over to 1 GIG!!!). The techs can't get us a date either and they are dealing with the same issue at their homes. Which tells me you have dozens if not hundred of subscribers with the same issue thanks to never doing maintenance on your systems despite how much you charge all of us every month.
I know this update won't do a bit of good, but maybe it will prevent someone else from making the mistake of ever trusting Mediacom to do the right thing.
