02-16-2023 10:57 AM
I am about to start looking for another company. My service is inconsistent. For the last few months, like a few times a day, I will just lose connection and then it reconnects. I need a steady internet connection for work but this is becoming an issue. I have tried to get help with this, but Mediacomm always gives the same song and dance. Reset modem, reset router, stop using router, etc. etc. etc. I will be calling around today to get prices on a new service. I pay entirely too much money for my service for this to be a constant issue. I can't go buy a new router and modem every time Mediacomm doesn't want to research the issue on their end. I am over it.
02-16-2023 11:05 AM
I apologize for any issues you have experienced. We can investigate any service concerns further, If you have not recently had a member of our technical staff visit, you can reach us via SMS text messaging at 66554 to have an appointment scheduled.