03-05-2023 03:17 PM
We had several power failures yesterday, and after everything settled back to normal, our internet download speed dropped from 130Mbs to about 34Mbs. I reset our modem and router, and still have the same speed. Upload stays steady at 27Mbs, and that seems be about normal for us. Checking the cable modem, signals and power seems to be perfect. I don't have any splitters, just a single run of cable to the box outside. This does not seem to indicate any kind of equipment problem on our end, nor did we have any lightning (just high winds). Isn't there anything that can be done to troubleshoot this without having to send out a tech next week?
03-07-2023 09:43 AM
Mediacom does have trouble shooting steps to investigate slow speeds on their site. The specific page can be accessed at https://mediacomcc.custhelp.com/app/answers/detail/a_id/765. You can also trouble shoot the connection using the mobile app to determine if signal issues are visible. This will reset your modem so keep that in mind. The SMS text messaging option is also a great way to reach their support team to trouble shoot signal related problems especially following weather related interruptions.
03-07-2023 11:13 AM
Hi, thanks for your reply.
I have used the speedtest, both from mediacom (in the link you listed), along with the one installed in my router (connected directly to the modem). Both show 31-35Mbs download, 29Mbs up. The app does not seem to have any different diagnostics that I can tell, it just tells me that there is something impeding the signal, and a service tech is required. The app does not mention signal issues, or list the signals, unless you are referring to a different app. My own look at the signals shows everything in the standard range for good service...
Using the SMS and chat option both offered only that the modem was 'online' and that I need to schedule a service call for the tech to come out. It seems that a tech is the only option. I have someone scheduled today from 1-5PM. We have had this problem since Friday of last week.