03-11-2023 06:15 AM
I upgraded my internet plan to the 360 for my new job and they told me I would have good coverage over the whole house but instead now my internet has gotten worse. Dead zones are getting literally nothing, locations that do have internet have slow download speed and the internet occasionally drops now. This is terrible.
03-11-2023 02:47 PM
Hello and thank you for posting. I do apologize for the frustration this situation is causing. If basic troubleshooting steps, such as checking the coax cable and ethernet connections and rebooting the equipment, do not help stabilize the connection, please send an SMS to 66554 to schedule a service appointment. If you have not registered your number for SMS with us, text "join" to 66554, or call 855-633-4226.