11-28-2022 09:09 PM
A few weeks ago, I received an e-mail stating that my internet speeds were being increased from 400 Mbps to 600 Mbps and the cost of my plan was going up $10 a month. However, in the last couple weeks, the speed has not increased - some times only 250 - 300 Mbps download and never much over 400 Mbps.
I connected my laptop directly to my modem (Arris SB8200 - should be gigabit ready) and was only able to get 200 - 300 Mbps download speeds. I tried to factory reset the modem - no help. I used to be able to go to my Mediacom account page and troubleshoot to send a reset signal to the modem, but now it just says it can't connect to my modem. I have internet, but not the speeds I'm being charged the additional $10 a month for.
Can anyone help with this?
12-04-2022 01:22 PM
I connected my laptop directly to the modem and on the Mediacom speed test site was getting right around 400 Mbps download speed over 5 tests.
For some reason, when I do the automated troubleshooting, it says it can't connect to my modem. Is there any other was to have Mediacom send a reset signal to my modem? Or would that not make any difference?
Here are the power levels I'm seeing:
|Channel ID||Lock Status||Modulation||Frequency||Power||SNR/MER||Corrected||Uncorrectables|
|16||Locked||QAM256||213000000 Hz||2.0 dBmV||40.5 dB||27051||7689|
|1||Locked||QAM256||111000000 Hz||5.6 dBmV||42.2 dB||1685923||938841|
|2||Locked||QAM256||117000000 Hz||5.8 dBmV||42.3 dB||965068||530275|
|3||Locked||QAM256||123000000 Hz||6.3 dBmV||42.1 dB||527330||314985|
|4||Locked||QAM256||129000000 Hz||6.0 dBmV||42.0 dB||356553||217595|
|5||Locked||QAM256||147000000 Hz||6.1 dBmV||41.6 dB||212802||100284|
|6||Locked||QAM256||153000000 Hz||6.1 dBmV||41.6 dB||184203||75938|
|7||Locked||QAM256||159000000 Hz||5.7 dBmV||41.5 dB||165526||61424|
|8||Locked||QAM256||165000000 Hz||5.4 dBmV||41.4 dB||123431||40451|
|9||Locked||QAM256||171000000 Hz||5.4 dBmV||41.3 dB||137540||43919|
|10||Locked||QAM256||177000000 Hz||5.2 dBmV||41.3 dB||66093||22984|
|11||Locked||QAM256||183000000 Hz||5.0 dBmV||41.2 dB||54446||17968|
|12||Locked||QAM256||189000000 Hz||5.1 dBmV||41.4 dB||25880||9382|
|13||Locked||QAM256||195000000 Hz||4.4 dBmV||41.2 dB||23078||8501|
|14||Locked||QAM256||201000000 Hz||3.3 dBmV||40.9 dB||43232||13362|
|15||Locked||QAM256||207000000 Hz||2.9 dBmV||41.1 dB||40427||11963|
|159||Locked||Other||309000000 Hz||2.8 dBmV||0.0 dB||0||0|
|Channel||Channel ID||Lock Status||US Channel Type||Frequency||Width||Power|
|1||4||Locked||SC-QAM Upstream||16500000 Hz||6400000 Hz||49.0 dBmV|
|2||1||Locked||SC-QAM Upstream||37000000 Hz||6400000 Hz||42.0 dBmV|
|3||2||Locked||SC-QAM Upstream||30500000 Hz||6400000 Hz||44.0 dBmV|
|4||3||Locked||SC-QAM Upstream||23000000 Hz||6400000 Hz||47.0 dBmV|
12-04-2022 01:51 PM
Hello Bmgottschalk. I suggest testing with a Mediacom rental modem or arranging a service call for a technician to come out. If you need assistance with either of these items, please send an SMS text message to us at 66554. Thank you-
04-23-2023 01:35 PM
I upgraded (after being advised by a representative that it would help) from 1G to 2G and am getting about 20 mpbs average. Was your issue ever actually resolved? I am using a router rented from Mediacom.
05-22-2023 11:24 PM
No it never was resolved. I recently called about another issue and found that the 1Gbps plan was less than I was currently paying.
I've now been upgraded to the 1Gbps plan and still max out at around 450 Mbps. I've seen 500 Mbps a couple times but that's definitely not the norm.
06-02-2023 11:19 PM
A tech came out and changed out something at the box outside. Now I'm getting 800 - 900 Mbps. About what I would expext.