Upgraded to 600Mbps and charged an extra $10 a month, but no speed increase.

[bmgottschalk]

A few weeks ago, I received an e-mail stating that my internet speeds were being increased from 400 Mbps to 600 Mbps and the cost of my plan was going up $10 a month. However, in the last couple weeks, the speed has not increased - some times only 250 - 300 Mbps download and never much over 400 Mbps.

I connected my laptop directly to my modem (Arris SB8200 - should be gigabit ready) and was only able to get 200 - 300 Mbps download speeds. I tried to factory reset the modem - no help. I used to be able to go to my Mediacom account page and troubleshoot to send a reset signal to the modem, but now it just says it can't connect to my modem. I have internet, but not the speeds I'm being charged the additional $10 a month for.

Can anyone help with this?

[bmgottschalk]

I connected my laptop directly to the modem and on the Mediacom speed test site was getting right around 400 Mbps download speed over 5 tests.

For some reason, when I do the automated troubleshooting, it says it can't connect to my modem. Is there any other was to have Mediacom send a reset signal to my modem? Or would that not make any difference?

Here are the power levels I'm seeing:

Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
16	Locked	QAM256	213000000 Hz	2.0 dBmV	40.5 dB	27051	7689
1	Locked	QAM256	111000000 Hz	5.6 dBmV	42.2 dB	1685923	938841
2	Locked	QAM256	117000000 Hz	5.8 dBmV	42.3 dB	965068	530275
3	Locked	QAM256	123000000 Hz	6.3 dBmV	42.1 dB	527330	314985
4	Locked	QAM256	129000000 Hz	6.0 dBmV	42.0 dB	356553	217595
5	Locked	QAM256	147000000 Hz	6.1 dBmV	41.6 dB	212802	100284
6	Locked	QAM256	153000000 Hz	6.1 dBmV	41.6 dB	184203	75938
7	Locked	QAM256	159000000 Hz	5.7 dBmV	41.5 dB	165526	61424
8	Locked	QAM256	165000000 Hz	5.4 dBmV	41.4 dB	123431	40451
9	Locked	QAM256	171000000 Hz	5.4 dBmV	41.3 dB	137540	43919
10	Locked	QAM256	177000000 Hz	5.2 dBmV	41.3 dB	66093	22984
11	Locked	QAM256	183000000 Hz	5.0 dBmV	41.2 dB	54446	17968
12	Locked	QAM256	189000000 Hz	5.1 dBmV	41.4 dB	25880	9382
13	Locked	QAM256	195000000 Hz	4.4 dBmV	41.2 dB	23078	8501
14	Locked	QAM256	201000000 Hz	3.3 dBmV	40.9 dB	43232	13362
15	Locked	QAM256	207000000 Hz	2.9 dBmV	41.1 dB	40427	11963
159	Locked	Other	309000000 Hz	2.8 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	4	Locked	SC-QAM Upstream	16500000 Hz	6400000 Hz	49.0 dBmV
2	1	Locked	SC-QAM Upstream	37000000 Hz	6400000 Hz	42.0 dBmV
3	2	Locked	SC-QAM Upstream	30500000 Hz	6400000 Hz	44.0 dBmV
4	3	Locked	SC-QAM Upstream	23000000 Hz	6400000 Hz	47.0 dBmV

[MediacomSean]

Hello Bmgottschalk. I suggest testing with a Mediacom rental modem or arranging a service call for a technician to come out. If you need assistance with either of these items, please send an SMS text message to us at 66554. Thank you-

[msmajikj]

I upgraded (after being advised by a representative that it would help) from 1G to 2G and am getting about 20 mpbs average. Was your issue ever actually resolved? I am using a router rented from Mediacom. 

[bmgottschalk]

No it never was resolved.  I recently called about another issue and found that the 1Gbps plan was less than I was currently paying.

I've now been upgraded to the 1Gbps plan and still max out at around 450 Mbps.  I've seen 500 Mbps a couple times but that's definitely not the norm.

[bmgottschalk]

A tech came out and changed out something at the box outside.  Now I'm getting 800 - 900 Mbps.  About what I would expext.