Joe best option to know about outages is to use the Mediacom Mobile Care App. If you're looking for an office in a certain area you can use this link and scroll down to put in a zip code. https://support.mediacomcable.com/#!/About/Contact/#locations
All information about Total Defense and how to install it is listed here. https://mediacomcc.custhelp.com/app/answers/detail/a_id/1490/kw/total%20defense
Its roughly 30 days of it being put on the ground. Sometimes it can take longer depending on weather or staffing. Please note that this is just for lines that run from your house to the box/pole in your yard.