Cable and Internet outage

[rebecca101]

can someone Please tell me why we keep having outages in Benton Wisconsin. The cable and Internet has been out since 8 PM last night and the resolution time has been moved twice now it will not be up until 9:15 AM and I need the Internet to do my job!!!!

[MediacomErin]

Hello Rebecca. Unfortunately, there is a damaged fiber optic cable impacting services in your area. We do apologize for the duration of the outage and the frustration it is causing. We are completing repairs as quickly as we can. Outage information is available via the Mediacom Mobile Care app and SMS to 66554. Thank you-Erin