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Knowledge Base Articles

What are the controls for the Xtream Voice Remote?

Question What are the controls for the Xtream Voice Remote? Answer About the Xtream Voice Remote                    1.) POWER turns the television on/off.  2.) VOL and MUTE control the TV audio.  3.) The TiVo button takes you to the Home screen. ...

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How to Install WIFI360Pro Eero

Question: How do I install my Eero Devices? Answer:  Step 1: Download the Eero app. Download the free Eero app from the Apple App Storeor Google Play (minimum iOS version 12.0 and minimum Android OS 7.0 version required).Important: You cannot set...

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Online Scams

Question What are online scams and what should I look for?  Answer Online scams come in several different forms and essentially are ways to steal your financial information or identity.  Phishing attempts: Phishing generally refers to email messag...

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Telephone Scams

Question What are telephone scams and what should I look for? Answer With Caller ID Spoofing, the scammer alters the Caller ID information that displays to the call recipient in an attempt to conceal who they are or falsely represent a company. So...

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Why Do I Need a Mediacom ID and How Can I get one?

Question Why Do I Need a Mediacom ID and How Can I get one? Answer Your Mediacom ID is a key component for accessing all Mediacom has to offer. With it, you can log into your online account, access the MediacomConnect MobileCare app, the Xtream TV...

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Can I Transfer My Phone Number

Question Can I transfer my phone number to Mediacom if I add Mediacom Digital Phone Service?  Answer Yes. If you’re considering adding Mediacom Digital Phone to your services and want to keep your current phone number, the process of phone number ...

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How Do I Contact Mediacom?

Question How Do I Contact Someone At Mediacom? Answer Visit us online at: www.mediacomcable.comMediacomConnect App: Download at iTunes Store or Google PlayCall us anytime at: 1-855-633-4226Text us anytime at: 66554Google Messaging: Sign-in with y...

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How Do I Check Mediacom's Channel Lineup?

Question How Do I Check Mediacom's Channel Lineup? Answer View Mediacom's channel lineup for your area by visiting https://mediacomtoday-lineup.com/. You simply need to enter your service zip code and select the appropriate area if prompted. If yo...

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Modems Provided by Mediacom

Question What modems does Mediacom issue for Internet and Phone service?      Answer Model NumberPhoneDOCSIS levelWireless SpecDual BandResourcesCM4642342 - eMTA - MoCA 2.0 bondedyes3.1Concurrent802.11ax2.4Ghz + 5GHzXspec sheetCM4652442 - eMTAMo...

What is Connect2Compete?

Question What is Connect2Compete?How does my family qualify for Connect2Compete? Answer As we all know; there is a tentative date to end the ACP Program. Please keep in mind; there are alternate programs that you and your family may qualify for. H...

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MEDIACOM COMPATIBLE MODEMS

Question What retail modems are compatible with Mediacom?  Answer To ensure you are experiencing optimum Internet speed performance, Mediacom suggests the use of a DOCSIS 3.1 certified modem.You may choose to purchase your own modem, whether from ...

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How Do I Transfer My Service with Mediacom?

Question How Do I Transfer My Service with Mediacom? Answer Transferring your service with Mediacom is easy! Text "Transfer" to 66554 or call 855-633-4226 to make the arrangements. You will need the following to complete the transfer: Your new add...

ACP Benefit Program Information and Updates

The ACP Benefit Program was set up to help nearly 23 million households to get online and to stay online so that households would have the high speed internet service they need to fully particpate in modern life. The Federal Communications Commissio...