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Knowledge Base Articles

No 2FA Text Received from Mediacom

Question Why am I not able to receive the 2FA text from Mediacom? Answer There are a few things that may be happening. First, if you have not registered your number for SMS with us or requested to "stop" SMS, the two-factor authentication message ...

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Creating a Mediacom ID

Complete these steps to create a Mediacom ID: Step 1: Go to support.mediacomcable.com/Registration, enter your Mediacom billing account number, and check the box next to 'I'm not a robot.' Step 2: Enter your first and last name, existing email addr...

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Not Receiving Email?

Question: Why am I not getting emails in my Mediacom inbox? Answer: If you are not receiving email, here are a few items you should check.  Is your mailbox full?  To check, hover your cursor over your name next to the search bar.   Sort your emai...

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XtreamTV App Update

Beginning Monday, April 29, 2024, the app stores will offer two versions of the XtreamTV app. The app can be used in lieu of an additional cable box, and the type of cable box you have active on your account will determine the suitable app for your ...

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Xumo Stream Box User Interface and Menu options

Question What does the Xumo interface look like and what options are there in the menus? Answer Here is a overview of the Xumo interface and the main menu options. Xumo Stream Box         Home Screen Press the Home button  on remote. Home Screen T...

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Using Mediacom Credentials for Premimum Channel Apps

Question How do I sign in with my TV provider for streaming apps like Max, Starz, Cinemax, and Showtime? Answer 1. Double check that you have the correct Mediacom ID and password handy. If you are unsure of your Mediacom ID or password, please fee...

FCC Broadband Consumer Labels

FCC Broadband Consumer Labels offer clear, user-friendly, and precise details regarding the cost and performance of high-speed internet services.   What They Are: The labels are similar in concept to nutrition labels found on food products. They dis...

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Xumo Parental Controls

Question: How do I set up parental control on Xumo Stream Box? Xumo Stream Box   Answer:  Xumo Stream Box allows you to configure parental controls. By doing so, you’ll be prompted to enter a PIN before launching specific apps or attempting on-dev...

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How to Pair Xumo Stream Box Remote

Question: How do I pair my remote with the Xumo Stream Box? Answer: During initial setup, ensure there is an unobstructed line of sight between the remote and the device.Press and hold the 1 and 3 buttons on your remote until the light turns green (...

How to Resolve IP Cable Box Errors

What are some common errors for the IP cable box, and how can I troubleshoot them myself?  Error Code: C145 device is disconnected from the network Check that the internet is online and working. The modem should be fully online, and if you have an e...

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How to Pair Xtream1 TV Remote

Question:  What are the steps to pair the Xtream1 remote?  Answer:  1. On the remote, push the TiVo button for TiVo Home  Tivo Button 2. Select Menu Tivo Menu 3. In the Menu, select Settings Xtream1 Settings 4. Select Remote Settings Remote Settin...

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IP Geolocation

Question What is IP Geolocation, and how do you correct your location if it's wrong? Answer The information below will help explain Geolocation and what to do when it's wrong. What is IP Geolocation? IP Geolocation is the logical pairing of an IP ...

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How to monitor your data usage in the Eero app.

Question How do you monitor data usage on your Eero? Answer To monitor your data consumption, please use the following instructions. Open the Eero AppTap on Activity near the bottom of the screenTap on where it says Downloaded or Uploaded data Fro...

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How to Run an Internet Speed Test on Eero

Question How do you run a internet speed test on your Eero? Answer Running a speed test directly on your Eero will tell you what speed the connection is between your Gateware Eero and a speed test server using your internet connection.  This test ...

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How to Install the Xumo Stream Box

Question How do you install the Xumo Stream Box? Answer This guide will help you get your new Xumo Stream Box installed. Before setting up your Xumo Stream Box, make sure your internet connection and WiFi are set up and turned on.  It is also impo...

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How do you install the Xtream1 Box?

Question How do you install the Xtream1 Box? Answer You will need to make certain that you have the following equipment before installation.               Step 1 Disconnecting your previous cable box If you are replacing an existing cable box beg...

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