Answer Follow these steps for setting up your eSim: 1. Navigate to the home screen 2. Select “Setting” 3. Select “Cellular” 4. Select “Add eSIM” 5. Scan QR code (shared via email) Your eSIM profile will download withi...
Question How Do I Temporarily Disable The 5GHz Band On My Eero Network? (Xtream WiFi360 Pro) Answer If you’re having trouble setting up a 2.4 GHz-only device, you can temporarily disable the 5GHz band through the Eero app. This ensures all your de...
IOS 17.2 and Mediacom Mobile To utilize Mediacom Mobile services on your Apple device, the primary requirement for seamless compatibility is having iOS 17.2 installed. It’s important to note that not all Apple devices support this operating system. ...
Answer Setting up your voicemail is easy. Follow these steps: For iOS devices: Open the phone app. Navigate to the ‘Voicemail’ tab. Click the ‘Set Up’ button to set your PIN. Enter a 4–7-digit password/PIN number. Re-enter the password/PIN. Set your...
Question How To Turn On/Off Text-To-Speech, Closed Captioning, Or Secondary Audio On The Xtream IP Box? Answer Locate and press the TiVo button at the top of the Xtream One IP remote.Navigate to the menu and select it.Go to Settings.Select Device ...
Choosing the right internet-CopilotQuestion How do I know which of Mediacom's internet packages is right for me? Answer Several factors must be considered when picking the correct internet package to meet your needs and be cost-effective. Usage ...
Answer To set Mediacom Mobile as your default line on iOS, follow these steps: From your Home screen, go to Settings > Cellular.If you can’t find the Settings app on your Home screen, swipe left to access the App Library. Tap “Default Voice Line.”No...
Answer To designate Mediacom Mobile as the default line on your Android device, follow these steps: Access Settings and tap on “Network & Internet” or “Wireless Networks” to configure the correct network preferences. Open “SIM Cards” or “Dual SIM ...
Transitioning to Mediacom Mobile with your current mobile number? We’ve got you covered! Here’s some helpful guidance to assist you in locating your account number and PIN from some of the most popular carriers: Assurance Wireless – Account number: ...
Answer Unlocking your phone from your current mobile carrier usually involves a few steps: Check if your carrier allows unlocking. They may require finishing your current phone contract or paying off bills. Get in touch with your carrier’s customer ...
Answer While waiting for your previous mobile carrier to release your phone number, your service will continue uninterrupted. It will remain active until you receive both an in-app notification and an email confirming the successful activation of yo...
Answer To check if your device is compatible with eSIM, you need to find your EID number. For Android: Go to Settings >Tap About Phone > Tap Status information > If you see an EID number, your phone is eSIM-compatible. For iOS: Go to S...
To activate your physical SIM, here are the steps you need to follow: You’ll need a Mediacom Mobile compatible device, Mediacom Mobile Welcome Kit, and Wifi service. Click here to begin the activation process. Verify details and select your phone nu...
Answer An unlocked phone is one that isn’t tied to a specific mobile carrier or network. This means it can be used with different carriers by simply inserting/activating a compatible SIM. To determine if your phone is unlocked and ready for use with...
Question How To Forget A Wi-Fi Network On The Xtream IP Box? Answer Locate the settings menu.Select device settings.Locate the network & internet option.Select your current Wi-Fi network.Scroll down towards the bottom and select “Forget Network”.F...
Question How do you get the Eero app and what are the benefits? Answer Do you have WiFi360 Pro (eero) with your Mediacom subscription? If so, there might be a lot of cool features that you might know about. Just to name a few things, you can run s...
Question How do you manage your Caller ID preferences on the home phone service? Answer Managing Caller ID Preferences Customers can use our CommPortal tool to manage several phone settings, including Caller ID. Login at https://mediacomcable.com/...
Question What is the app to access my Mediacom account? Answer MobileCare App Icon Mediacom Connect Mobile Care app allows you to do everything you can do in My Account, but with the convenience of an app you can use on the go; which allows you t...
Xtream Connect is Mediacom’s new, affordable internet plan for qualifying customers. No DepositNo ContractsNo Downstream Usage LimitsNo Installation fees The plan offers up to 100Mbps download and 20Mbps upload speeds and costs $28.99 per month...
Question How can you protect yourself from the IP address “Hacked” scam? Answer Total Defense logo With more and more of us getting new devices, now is a good time to discuss some good habits. One scam that you might see is IP address-relate...
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