Question Why Do I Need a Mediacom ID and How Can I get one? Answer Your Mediacom ID is a key component for accessing all Mediacom has to offer. With it, you can log into your online account, access the MediacomConnect MobileCare app, the Xtream TV...
Question How do you put your service on seasonal/vacation hold? Answer To be placed on Seasonal/Vacation Hold, you will need to either text us at 66554 or call us at 800-332-0245. You’ll have to meet these requirements to place your service on hol...
Question Can I transfer my phone number to Mediacom if I add Mediacom Digital Phone Service? Answer Yes. If you’re considering adding Mediacom Digital Phone to your services and want to keep your current phone number, the process of phone number ...
Question How do you create a privacy zone? Answer Please review the following instructions to learn how to create Privacy Zones for your Digital Home Cameras. To configure a Privacy Zone using the Customer Website: Take note of any existing Video...
Question How do I replace the battery in my Kwikset 914 Deadbolt Smart lock? Answer Please watch the following video to learn how to change the batteries in your Kwikset 914 Deadbolt Smart Lock.
Question How Do I Contact Someone At Mediacom? Answer Visit us online at: www.mediacomcable.comMediacomConnect App: Download at iTunes Store or Google PlayCall us anytime at: 1-855-633-4226Text us anytime at: 66554Google Messaging: Sign-in with y...
Question How Do I Check Mediacom's Channel Lineup? Answer View Mediacom's channel lineup for your area by visiting mediacomtoday-lineup.com. You simply need to enter your service zip code and select the appropriate area if prompted. If you wish to...
Question What modems does Mediacom issue for Internet and Phone service? Answer Model NumberPhoneDOCSIS levelWireless SpecDual BandResourcesCM4642342 - eMTA - MoCA 2.0 bondedyes3.1Concurrent802.11ax2.4Ghz + 5GHzXspec sheetCM4652442 - eMTAMo...
Question What is Connect2Compete?How does my family qualify for Connect2Compete? Answer As we all know; there is a tentative date to end the ACP Program. Please keep in mind; there are alternate programs that you and your family may qualify for. H...
Question What retail modems are compatible with Mediacom? Answer To ensure you are experiencing optimum Internet speed performance, Mediacom suggests the use of a DOCSIS 3.1-certified modem. You may choose to purchase your own modem, whether from...
Question How Do I Transfer My Service with Mediacom? Answer Transferring your service with Mediacom is easy! Text "Transfer" to 66554 or call 855-633-4226 to make the arrangements*. You will need the following to complete the transfer: Your new ad...
Question How do you Calibrate your Digital Home Indoor or Outdoor Camera? Answer To calibrate your Digital Home Indoor or Outdoor camera, please follow these instructions. To calibrate a camera Users can calibrate a camera using the Customer app, th...
Please watch the following video to learn how to replace your batteries in your Smart Thermostat.
As we settle into the dead of winter, those little conveniences go a long way to keep you comfortable in your home. Smart thermostats are one such convenience that can make a big difference. They make it easier to adjust the temperature and save ...
The ACP Benefit Program was set up to help nearly 23 million households to get online and to stay online so that households would have the high speed internet service they need to fully particpate in modern life. The Federal Communications Commissio...
Connecting more than just your router or Eero to a modem can lead to several issues: Security Risks: If you connect a device directly to your modem, you’re forgoing the security that a router or Eero can provide. Routers have built-in firewalls and...
Please watch the following video for instructions on how to reconnect your Digital Home Camera. For more information please visit https://www.alarm.com/login.aspx
Phishing scams are at an all time high. Here are a few quick things to keep in mind the next time an email or text doesn’t look quite right.
For customer safety and security, Mediacom ID and email password resets will require two-factor authentication (2-Factor Authentication) – Owner/Admin/User Accounts. We have removed the ability to reset a password using challenge questions. If you d...
The “Weak Security” message is a feature of iOS 14 and later warns users about outdated encryption methods used by Wi-Fi networks. This message is a reminder that your Wi-Fi network is not as secure as it could be and that you should upgrade to a ...
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