Answer
If you’re having trouble setting up a 2.4 GHz-only device, you can temporarily disable the 5GHz band through the Eero app. This ensures all your devices connect to the 2.4GHz band for a smooth setup.
Steps To Temporarily Disable The 5GHz Band:
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Log into the Eero App:
- Open the Eero app on your device and log in using your Eero account information.
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Access Settings:
- Tap on the Settings icon at the bottom of the home screen.
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Navigate to Troubleshooting:
- Scroll down and tap on Troubleshooting.
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Select Device Connection Issue:
- Tap on My device won’t connect.
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Pause the 5GHz Band:
- Tap on Temporarily pause 5 GHz. This will hide the 5GHz band for 15 minutes.
Important Notes:
- Automatic Re-enabling: The 5GHz band will automatically re-enable after 15 minutes to ensure optimal network performance for compatible devices.
- Manual Re-enabling: If you need to re-enable the 5GHz band before the 15 minutes are up, simply tap Cancel at the bottom of the app screen.
The full help article can be found on Eero's support page by clicking here
