Good evening,
We here at Mediacom Support would like to thank you for your continued patience while we are working to restore service to all our customers that are still impacted from the damage caused by Hurricane Helene. Crews continue to work t...
Hello to all, this is Mediacom Support with an update for the damage caused by Hurricane Helene. Mediacom work crews continue to repair damage from Hurricane Helene. Over 70% of the customers that were brought down by Hurricane Helene have been resto...
Typically an account number and/or PIN is required when porting a phone number into our phone service depending on the previous carrier. If you are looking to port out, it is recommended to leave your phone service active while you initiate the port...
Hello RktTurbo. You can view our notice on our regularly planned overnight maintenance window HERE(Midnight-6am). If you continue to experience problems outside of that timeframe please let us know.
To continue using a personal cable box, you would need to add the Xtream TV app to the box and maintain an internet connection to the cable box in order to utilize service through the new format. We recently began allowing an unmanaged device plan fo...
We typically notify affected customers still using them through SMS notifications, emails, and letters. At the current time we are making sure customers are aware by way of our agents and technicians if we see them on a case by case basis until the f...
The timeframe for the demise of 3.0 has been a couple years ago unfortunately(approx. 2022). We have not provided them or offered them in a few years now. They may have continued to work for some of the lowest tiers of service up to now or possibly r...
Hello Dave104, We are currently in the progress of upgrading our network across our entire footprint. We have not been supporting DOCSIS 3.0 for some time and eventually they will no longer be usable on our network as we move onto the next iteration ...
