Every year during the first week of October, Customer service agents across the country gather to celebrate customer service week and Mediacom is no exception. Agents gather for games, food, fun, and several awards ceremonies to honor the best re...
Question
How do I self install Mediacom's landline phone service?
Answer
To install Mediacom's landline phone, please follow these steps
Connect the modem to the coaxial cable.
Connect a PC to the modem via ethernet cable.
You should automatic...
Password Safety
Question
How do I keep my passwords safe and secure?
Answer
In this digital age, password security is more important than ever. Here are some tips for strong secure passwords to keep both you and your personal information safe. ...
Christmas in Excelsior SpringsEach holiday season the town of Excelsior Springs, MO comes alive each holiday season with the annual Festival of Lights and Parade. This treasured holiday event, set for Saturday, November 23, 2024, transforms the downt...
Hurricane Helene Update
Hello,
Valdosta Customers: Massive rebuilding efforts continue for the Valdosta area. Some areas are requiring total or partial rebuilds in order to restore services to our customers. In House techs, contractors, and construc...
Good morning @bmcbeen
I do apologize for the issues related to the loss of service. There was some maintenance work being done overnight in this area. If you are still having issues with the service, I would recommend power cycling the modem and any...
Good morning @Roadrunner23, @RktTurbo
There was some maintenance work being done overnight in this area. Typically we do send out alerts about our outages and maintenances. Our automated system, out of respect for traditional waking hours, does not ...
Hello @C3performance,
I am so sorry to hear about your recent service issues. If you have not already, please try power cycling your personal modem and router if applicable. If you are still having difficulties with your service, please reach out to...
Hello @88,
I am sorry to hear you have been having ongoing issues with your services. If you have done basic troubleshooting steps such as power cycling the modem and are continuing to have those issues, please reach out to my team at totalcare@medi...
Hello @JLV03 I apologize for the issues you have been experiencing. Please email my team at Totalcare@mediacomcc.com with your contact information as well as the details about your issue and we will help. Thank you - Erin
