Knowledge Base

Certain Wi-Fi Devices Having Trouble Connecting to Eero

Certain Wi-Fi Devices Having Trouble Connecting to Eero Eero is a mesh Wi-Fi system that aims to eliminate dead zones and provide seamless Wi-Fi coverage throughout your home. However, like any technology, users may occasionally encounter issues. On...

How Do I View Or Change My Network Password For Eero?

Question How Do I View Or Change My Network Password For Eero? Answer Changing Your Network Password In The Eero App It’s simple to view or change your network password using the Eero app, just follow these steps below: Open the Eero app and go to...

How Do I Temporarily Disable The 5GHz Band On My Eero Network? (Xtream WiFi360 Pro)

Question How Do I Temporarily Disable The 5GHz Band On My Eero Network? (Xtream WiFi360 Pro) Answer If you’re having trouble setting up a 2.4 GHz-only device, you can temporarily disable the 5GHz band through the Eero app. This ensures all your de...

How do you get the Eero app and what are the benefits?

Question How do you get the Eero app and what are the benefits? Answer Do you have WiFi360 Pro (eero) with your Mediacom subscription? If so, there might be a lot of cool features that you might know about. Just to name a few things, you can run s...

Eero Event Stream: Troubleshooting Reduced Internet Performance

The Eero app can provide real-time information about your network, including "Thermal Events." A thermal event can occur when equipment is placed on other devices or in an enclosed cabinet, causing it to overheat. To protect itself from permanent da...

How to monitor your data usage in the Eero app.

Question How do you monitor data usage on your Eero? Answer To monitor your data consumption, please use the following instructions. Open the Eero AppTap on Activity near the bottom of the screenTap on where it says Downloaded or Uploaded data Fro...

How to Run an Internet Speed Test on Eero

Question How do you run a internet speed test on your Eero? Answer Running a speed test directly on your Eero will tell you what speed the connection is between your Gateware Eero and a speed test server using your internet connection. This test ...

How Do I Transfer Ownership Of My Eero Network To Someone Else?

Question How Do I Transfer Ownership Of My Eero Network To Someone Else? Answer To transfer ownership of your Eero network, you’ll need to use the Eero app. Here are the steps listed below: Open the Eero app and go to the ‘settings’ tab.Select ‘ne...

How do you setup parental controls on Eero or Wifi 360 pro?

Question How do you setup parental controls on Eero or Wifi 360 pro? Answer Parental controls for Eero are essential tools for maintaining a positive online environment, fostering healthy habits, and protecting young users from potential risks on ...

How do you check if your Eero’s Firmware is up to date?

Question How do you check if your Eero’s Firmware is up to date? Answer To verify if your eero firmware is up to date, follow these steps: Open the eero App on your device.Tap the Settings Icon located in the bottom right corner.Select Software Up...