Knowledge Base

Certain Wi-Fi Devices Having Trouble Connecting to Eero

Certain Wi-Fi Devices Having Trouble Connecting to Eero Eero is a mesh Wi-Fi system that aims to eliminate dead zones and provide seamless Wi-Fi coverage throughout your home. However, like any technology, users may occasionally encounter issues. On...

How do you get the Eero app and what are the benefits?

Question How do you get the Eero app and what are the benefits? Answer Do you have WiFi360 Pro (eero) with your Mediacom subscription? If so, there might be a lot of cool features that you might know about. Just to name a few things, you can run s...

How do you setup parental controls on Eero or Wifi 360 pro?

Question How do you setup parental controls on Eero or Wifi 360 pro? Answer Parental controls for Eero are essential tools for maintaining a positive online environment, fostering healthy habits, and protecting young users from potential risks on ...

How do you check if your Eero’s Firmware is up to date?

Question How do you check if your Eero’s Firmware is up to date? Answer To verify if your eero firmware is up to date, follow these steps: Open the eero App on your device.Tap the Settings Icon located in the bottom right corner.Select Software Up...

What are the different WiFi standards & why is it important?

Question What are the different WiFi standards & why is it important? Answer Wi-Fi is a wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections. There are several Wi-Fi standards, each w...

Why should you only have your Eero or a 3rd party router plugged into your modem?

Connecting more than just your router or Eero to a modem can lead to several issues: Security Risks: If you connect a device directly to your modem, you’re forgoing the security that a router or Eero can provide. Routers have built-in firewalls and...