Knowledge Base

How do you install the Xtream1 Box?

Question How do you install the Xtream1 Box? Answer You will need to make certain that you have the following equipment before installation. Step 1 Disconnecting your previous cable box If you are replacing an existing cable box beg...

How Do I Transfer Ownership Of My Eero Network To Someone Else?

Question How Do I Transfer Ownership Of My Eero Network To Someone Else? Answer To transfer ownership of your Eero network, you’ll need to use the Eero app. Here are the steps listed below: Open the Eero app and go to the ‘settings’ tab.Select ‘ne...

How do you setup parental controls on Eero or Wifi 360 pro?

Question How do you setup parental controls on Eero or Wifi 360 pro? Answer Parental controls for Eero are essential tools for maintaining a positive online environment, fostering healthy habits, and protecting young users from potential risks on ...

How do you check if your Eero’s Firmware is up to date?

Question How do you check if your Eero’s Firmware is up to date? Answer To verify if your eero firmware is up to date, follow these steps: Open the eero App on your device.Tap the Settings Icon located in the bottom right corner.Select Software Up...

Phishing: Email Scams

Question What is Phishing and how do I know? Answer Phishing generally refers to email messages that appear to come from trusted companies, but then attempt to direct you to a fake website, where you are asked to provide sensitive personal inform...

Xtream Voice Remote Control Functions

Question What are the controls for the Xtream Voice Remote? Answer About the Xtream Voice Remote 1.) POWER turns the television on/off. 2.) VOL and MUTE control the TV audio. 3.) The TiVo button takes you to the Home screen. ...

How to Install WIFI360Pro Eero

Question: How do I install my Eero Devices? Answer: Step 1: Download the Eero app. Download the free Eero app from the Apple App Storeor Google Play (minimum iOS version 12.0 and minimum Android OS 7.0 version required).Important: You cannot set...

Online Scams

Question What are online scams and what should I look for? Answer Online scams come in several different forms and essentially are ways to steal your financial information or identity. Phishing attempts: Phishing generally refers to email messag...

Telephone Scams

Question What are telephone scams and what should I look for? Answer With Caller ID Spoofing, the scammer alters the Caller ID information that displays to the call recipient in an attempt to conceal who they are or falsely represent a company. So...

What are the different WiFi standards & why is it important?

Question What are the different WiFi standards & why is it important? Answer Wi-Fi is a wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections. There are several Wi-Fi standards, each w...

Why Do I Need a Mediacom ID and How Can I get one?

Question Why Do I Need a Mediacom ID and How Can I get one? Answer Your Mediacom ID is a key component for accessing all Mediacom has to offer. With it, you can log into your online account, access the MediacomConnect MobileCare app, the Xtream TV...

How do you put your service on seasonal/vacation hold?

Question How do you put your service on seasonal/vacation hold? Answer To be placed on Seasonal/Vacation Hold, you will need to either text us at 66554 or call us at 800-332-0245. You’ll have to meet these requirements to place your service on hol...

Can I Transfer My Phone Number

Question Can I transfer my phone number to Mediacom if I add Mediacom Digital Phone Service? Answer Yes. If you’re considering adding Mediacom Digital Phone to your services and want to keep your current phone number, the process of phone number ...

How to create Privacy Zones for your Digital Home Cameras

Question How do you create a privacy zone? Answer Please review the following instructions to learn how to create Privacy Zones for your Digital Home Cameras. To configure a Privacy Zone using the Customer Website: Take note of any existing Video...

How to replace the batteries in my Kwikset 914 Deadbolt Smart lock.

Question How do I replace the battery in my Kwikset 914 Deadbolt Smart lock? Answer Please watch the following video to learn how to change the batteries in your Kwikset 914 Deadbolt Smart Lock.

How Do I Contact Mediacom?

Question How Do I Contact Someone At Mediacom? Answer Visit us online at: www.mediacomcable.comMediacomConnect App: Download at iTunes Store or Google PlayCall us anytime at: 1-855-633-4226Text us anytime at: 66554Google Messaging: Sign-in with y...

Mediacom Channel Lineup

Question How Do I Find a Channel Number in Mediacom's Channel Lineup? Answer View Mediacom's channel lineup for your area by visiting mediacomtoday-lineup.com. You simply need to enter your service zip code and select the appropriate area if promp...

Modems Provided by Mediacom

Question What modems does Mediacom issue for Internet and Phone service? Answer Model NumberPhoneDOCSIS levelWireless SpecDual BandResourcesCM4642342 - eMTA - MoCA 2.0 bondedyes3.1Concurrent802.11ax2.4Ghz + 5GHzXspec sheetCM4652442 - eMTAMo...

MEDIACOM COMPATIBLE MODEMS

Question What retail modems are compatible with Mediacom? Answer To ensure you are experiencing optimum Internet speed performance, Mediacom suggests the use of a DOCSIS 3.1-certified modem. You may choose to purchase your own modem, whether from...

How to Transfer Service with Mediacom?

Question How Do I Transfer My Service with Mediacom? Answer Transferring your service with Mediacom is easy! Text "Transfer" to 66554 or call 855-633-4226 to make the arrangements*. You will need the following to complete the transfer: Your new ad...