Question
How do you put your service on seasonal/vacation hold?
Answer
To be placed on Seasonal/Vacation Hold, you will need to either text us at 66554 or call us at 800-332-0245.
You’ll have to meet these requirements to place your service on hold
- Account must be current
- Seven-day advanced notice required
- Available for a one-time use within any 12-month period, for a minimum of 2 months, and a maximum of 6 months
Additional details
- The seasonal program is only available for customers who are NOT home during the seasonal time period since we suspend services.
- Changes to services are not allowed while on the seasonal plan
- Services are suspended so in the event there is a periodic visit, it will not work.
- Available in all areas except DE, FL, GA or NC.
