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Customer service.

FormerClient
Member

I'm being billed $750 for equipment not returned. In Gulf Shores, a skinny dude in a GMC Terrain switched out the TIVOs and modem and took the old ones with him.  He said the remotes were worthless and wasn't going to bother with them.

A week later, I'm getting blown up with a bill for $750 and Customer Service (2X) says it hasn't been returned.  The first lady was a bit testy.  It's been a week since the equipment was picked up.  Those things have bar codes on them for crying out loud.

And why do I have to log on every time with 2 step verification? Worrisome

1 REPLY 1

MediacomSean
Community Manager
Community Manager

Hello FormerClient. We will be happy to look into this for you. Please email us at Totalcare@mediacomcc.com. Thank you- Sean