Hello mas2425. Thanks for reaching out and I am sorry to hear of the issues with your connection. I am noticing some signal concerns with your modem history that align with the other symptoms you mentioned and may require a service call if regular troubleshooting is not providing any improvement. In many cases removing or replacing a splitter if one is present between the modem and the wall may resolve this, however, if that provides no relief please log into our app or text us to schedule an appointment at your earliest convenience.
