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Bandwidth Problems

mas2425
Member

I'm having internet speed issues. When I restart my modem I get normal speeds of 300+ Mbps download for around 15-30 minutes. After that it drops to about 50 Mbps download. One downstream bonded channel accumulates uncorrectables. The modem log has two repeating critical errors. Is my modem broken or is it something on Mediacom's end? Attaching pictures for reference. Thanks. 

https://imageupload.io/lwu7GsM08l3Jwmq

https://imageupload.io/NqFghIgSFQeGJIu

1 REPLY 1

MediacomTom
Moderator
Moderator

Hello mas2425. Thanks for reaching out and I am sorry to hear of the issues with your connection. I am noticing some signal concerns with your modem history that align with the other symptoms you mentioned and may require a service call if regular troubleshooting is not providing any improvement. In many cases removing or replacing a splitter if one is present between the modem and the wall may resolve this, however, if that provides no relief please log into our app or text us to schedule an appointment at your earliest convenience.