Hello boschramm. I apologize for any problems you may be experiencing. if you have not done so yet, I would suggest a full power cycle of the modem removing both the cable and power from the back for 1-2 minutes. While disconnected, please check the cable jumper all the way to the wall outlet ensuring all connections are tight and no damage is noticeable. Reattach this first and then restore power. If this issue continues, you can reach our support team 24/7 for further investigation and trouble shooting using our SMS text messaging option to 66554 or by calling 855-633-4226.
