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Intermittent Internet outages - not resolved

I'm subscribed to Mediacom "Internet 200" service (cable modem, internet only) and have had no luck in getting a problem with intermittent short-duration (1 to 3 minute) outages resolved. The frequency of dropouts fluctuates, from 2 to 12 times during a working day. I have stats recorded from running a simple "ping" script every 5s to a logfile to monitor the dropouts and duration. During the workday, this is particularly annoying, as it will interrupt a lot of WFH video/audio chats and remote sessions.

I've had multiple tech visits, each one saying they've "replaced something outside and the signal looks better now" - but the problem remains.

I've swapped out an older Arris modem for a MB8600, but no improvement. I'm using Google Nest Wifi routers and Wifi points (and added a couple more points to rule that out)

I suspect that the issue is either:

  1. Street to house connection: this is a buried cable to the side of the house, or

  2. house to modem connection: the previous house owner had a ton of old cables run for satellite TV, coax, and phone - probably 5-10 years old

However - the problem could also be external (the terminal post does look like it was tipped over in the past).

What's my best course of action in getting this resolved?


Community Manager
Community Manager

Hello MimsyBorogroves. I apologize for the issue you are having and will be happy to help. Please send an email with your account information to, and we will assist you.

Thanks @MediacomSean - I've send an email.