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Intermittent Internet outages - not resolved

I'm subscribed to Mediacom "Internet 200" service (cable modem, internet only) and have had no luck in getting a problem with intermittent short-duration (1 to 3 minute) outages resolved. The frequency of dropouts fluctuates, from 2 to 12 times during a working day. I have stats recorded from running a simple "ping" script every 5s to a logfile to monitor the dropouts and duration. During the workday, this is particularly annoying, as it will interrupt a lot of WFH video/audio chats and remote sessions.

I've had multiple tech visits, each one saying they've "replaced something outside and the signal looks better now" - but the problem remains.

I've swapped out an older Arris modem for a MB8600, but no improvement. I'm using Google Nest Wifi routers and Wifi points (and added a couple more points to rule that out)

I suspect that the issue is either:

  1. Street to house connection: this is a buried cable to the side of the house, or

  2. house to modem connection: the previous house owner had a ton of old cables run for satellite TV, coax, and phone - probably 5-10 years old

However - the problem could also be external (the terminal post does look like it was tipped over in the past).

What's my best course of action in getting this resolved?

2 REPLIES 2

MediacomSean
Community Manager
Community Manager

Hello MimsyBorogroves. I apologize for the issue you are having and will be happy to help. Please send an email with your account information to Totalcare@mediacomcc.com, and we will assist you.

Thanks @MediacomSean - I've send an email.