Ever since the 2020 derecho, Mediacom service has not been what it was before. It was real rough for about a year after the storm, and then it got dramatically better, but in the last six months or so there have been repeated issues in my area. Whenever I utilize the troubleshooter I get the following: "There may be an issue with the signal impeding your service.
If you are using a cable splitter, please disconnect the coax cable from the splitter and securely connect it directly into the modem." Which is the same verbiage I've been getting ever since the derecho, and usually (but not always) the Mediacom site will report an outage of 2-200 customers in my area shortly after. I've scheduled a service call (and have done so in the past as well, with no issues except my main cable is a bit outdated), but I really think it's something about the cable in my area, not my own home. I work from home and it is very frustrating to have to continually lean on my phone for internet because of the upload and outage failures and inconsistency (like it's fine again now but wasn't 20 minutes ago). Is there a way to get this to someone who can validate the real root cause?
