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Xtream1 Box has to be constantly power cycled.

somejackleg
Trailblazer lvl7

we've had this new ip box for about 3 weeks. from day one it has to be power cycled to load video. interface will load, but the loading video circle or sign in circle comes and and stays on. the box is less than 4 foot from the modem. other tv is a vizo is in another room about 15 foot away and works  fine when this is happening. all other wifi devices work as well.

sometimes it happens first thing in the morning and won't happen again until a day or two after power cycled, sometimes it while watching tv, sometimes it's two or three times a day.

some help please

 

1 REPLY 1

MediacomHeath
Moderator
Moderator

Good evening, @somejackleg ,

I'm sorry to hear about the many issues you have had with that box.  I can assure you that this isn't normal.  

Please reach out to our team with your contact information at totalcare@mediacomcc.com and we can assist with investigating these issues for you.  

-Heath