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HDMI Connection not permitted


I am getting this message "HDMI connection not permitted/copyright holder of this video does not allow it to be viewed on an unsecured device connected with an HDMI cable" on my Tivo. How can i fix this without a tech appointment?


Community Manager
Community Manager

Hello JoJoRabbit. Here are some items for you to check:

1. Confirm that your TV is set to view the HDMI input. Some TVs stop sending HDCP when the input is switched away from HDMI.


2. Disconnect the HDMI cable on both ends and plug it in again to re-establish the HDMI connection. Check the HDMI status on the system information screen. It should say HDCP enabled or HDCP status: enabled.


TiVo Central > Settings & Messages > Help > Account & System Info > System Information


3. If you do not see HDCP enabled or HDCP status: enabled, the TV is not generating proper HDCP. Contact your TV manufacturer to see if a firmware update is available for your TV. To view copy-protected material in the meantime, you will need to switch from an HDMI to the component cable included with your box.
Since the component cable carries only video, you will need to make a separate audio connection between the box and the TV. You can use the red and white audio connectors on a composite cable, or to achieve the best quality sound, you can use an optical audio cable (sold separately).

Please let me know if you have any questions. Thank you-