I spent hours talking to one of Mediacom’s incompetent customer support staff trying to get instructions on how to program the remote I was sent. I was finally told it was the incorrect one and they’d send me a new one. I sent them pictures of the one I had and I told them I knew they were going to send me the same remote. Sure enough, the same remote arrived today and I’m still dead in the water. I have never known a business to operate with such hubris that they can literally lie to customers and get away with it. It simply because they have a monopoly in my burg.
