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Recent Upgrade Pensacola Fl

Dave104
Trailblazer lvl7

We are being told that a system upgrade in Pensacola Fl will render DOCSIS 3.0 modems useless. Have been told this by some techs as well as support. 
Can anyone confirm this?

5 REPLIES 5

MediacomTom_
Moderator
Moderator

We typically notify affected customers still using them through SMS notifications, emails, and letters. At the current time we are making sure customers are aware by way of our agents and technicians if we see them on a case by case basis until the formal announcement is made that they will be completely disabled.