11-09-2024 08:02 AM
We are being told that a system upgrade in Pensacola Fl will render DOCSIS 3.0 modems useless. Have been told this by some techs as well as support.
Can anyone confirm this?
11-09-2024 06:43 PM
We typically notify affected customers still using them through SMS notifications, emails, and letters. At the current time we are making sure customers are aware by way of our agents and technicians if we see them on a case by case basis until the formal announcement is made that they will be completely disabled.