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  • For customer safety and security, Mediacom ID and email password resets will require two-factor authentication (2-Factor Authentication) – Owner/Admin/User Accounts.
  • We have removed the ability to reset a password using challenge questions.
  • If you do not have 2-Factor Authentication set up, you will need to speak to an agent so a text or email with a link is sent to reset your password.
  • Please set up two-factor authentication on your online account, and then you will be able to reset the password in the future.
  • If you have issues with any of the steps below, please contact us:
    • Via Molli our SMS Text Messaging Contact: Text to 66554
    • Call Customer Service / Technical Support: 1-855-633-4226

  1. Log into our Support Site
  2. Click ‘Mediacom ID Management’
  3. Click ‘Activate’ 2-Factor Authentication.
  4. Enter your phone number
  5. Click ‘Submit’
  6. You will receive a text (mobile number) or call (landline) with the 2-Factor Authentication code.
  7. Enter the 2-Factor Authentication code
  8. Click ‘Continue’
    1. You will have 60 seconds to enter the 2-Factor Authentication number - If needed, you can request the 2-Factor Authentication number be re-sent.
  9. 2-Factor Authentication is now active.
  10. To reset your password, click '+'' for More Options
  11. Click ‘Reset Password’
  12. Enter the new password. NOTE: The new password cannot be the same as the current password or the previous 5 passwords. Passwords must be 8 to 12 characters long; contain a minimum of one upper case, lower case, and one special character [! @ $ % ^ * - ]; and cannot contain spaces.
  13. Enter the new password again to confirm
  14. Click ‘Submit’
  15. Complete 2-Factor Authentication


Version history
Last update:
‎12-15-2023 02:51 PM
Updated by: