Mediacom ID/Email Password Resets

[MediacomDianne]

• For customer safety and security, Mediacom ID and email password resets will require two-factor authentication (2-Factor Authentication) – Owner/Admin/User Accounts.

• We have removed the ability to reset a password using challenge questions.
   
• If you do not have 2-Factor Authentication set up, you will need to speak to an agent so a text or email with a link is sent to reset your password.
   
• Please set up two-factor authentication on your online account, and then you will be able to reset the password in the future.
   
• If you have issues with any of the steps below, please contact us:
  
  • Via Molli our SMS Text Messaging Contact: Text to 66554
     
  • Call Customer Service / Technical Support: 1-855-633-4226
    

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1. Log into our Support Site
    
2. Click ‘Mediacom ID Management’
    
3. Click ‘Activate’ 2-Factor Authentication.
    
4. Enter your phone number
    
5. Click ‘Submit’
    
6. You will receive a text (mobile number) or call (landline) with the 2-Factor Authentication code.
    
7. Enter the 2-Factor Authentication code
    
8. Click ‘Continue’
   
   1. You will have 60 seconds to enter the 2-Factor Authentication number - If needed, you can request the 2-Factor Authentication number be re-sent.
      
   
9. 2-Factor Authentication is now active.
    
10. To reset your password, click '+'' for More Options
     
11. Click ‘Reset Password’
     
12. Enter the new password. NOTE: The new password cannot be the same as the current password or the previous 5 passwords. Passwords must be 8 to 12 characters long; contain a minimum of one upper case, lower case, and one special character [! @ $ % ^ * - ]; and cannot contain spaces.
     
13. Enter the new password again to confirm
     
14. Click ‘Submit’
     
15. Complete 2-Factor Authentication