- Molli is available 24 hours a day / 7 days a week
![mollitextphone.jpg mollitextphone.jpg](/t5/image/serverpage/image-id/632i0C719459877894C8/image-size/large?v=v2&px=999)
- Ask Molli a question
- Receive an instant answer
- If Molli doesn’t know the answer, she will connect you with an agent
- Text to 66554
Providing: BETTER, FASTER SERVICE!
Ways to Utilize Molli
Stop Text Notifications
- Text ‘STOP’
- Customer will be unsubscribed from Mediacom
![molli_pic2.png molli_pic2.png](/t5/image/serverpage/image-id/8i85A00035A716A7AA/image-size/large?v=v2&px=999)
Re-Subscribe to text notifications
- Text ‘JOIN’
- Customer will receive confirmation and Molli will ask if assistance is needed
![molli_pic3.png molli_pic3.png](/t5/image/serverpage/image-id/9iEDE6EF3C323ABB95/image-size/large?v=v2&px=999)
Appointments
- Molli will send a text when an appointment is scheduled
- Installations, Upgrades, Trouble Calls
![molli_pic4.png molli_pic4.png](/t5/image/serverpage/image-id/10iA39C961BEB2ABD5C/image-size/large?v=v2&px=999)
- Special Request: Non-Bury Drop
![molli_pic4a.png molli_pic4a.png](/t5/image/serverpage/image-id/11iD28BBE47A186C45F/image-size/large?v=v2&px=999)
- Special Request: Bury Drop
![molli_pic4b.png molli_pic4b.png](/t5/image/serverpage/image-id/12i36813BA094695945/image-size/large?v=v2&px=999)
Reschedule Appointment via Molli
- Appointment text received
- Reply R
- Dates will come up
- Reply M for more dates & times
- More dates & times appear
- Reply with the corresponding number of the date & time for the appointment to be scheduled
- Response from Molli confirming the reschedule
![molli_pic5.png molli_pic5.png](/t5/image/serverpage/image-id/13i7B53E328CD771CA2/image-size/large?v=v2&px=999)
Cancel Appointment via Molli
- Appointment text received
- Reply X
- Molli asks for confirmation
- Reply Yes
- Confirmation of cancellation received
![molli_pic6.png molli_pic6.png](/t5/image/serverpage/image-id/15iA618129DDB7B2D56/image-size/large?v=v2&px=999)
Troubleshooting
Video
- Text Outage
- Molli asks what device or service is not working
- Reply with TV
- Molli will have ask about errors and continue troubleshooting
- If the issue is not resolved, Molli will send a corrective signal to your device or transfer the conversation to an agent
![molli_pic7.png molli_pic7.png](/t5/image/serverpage/image-id/16iF1B6F048BE9AA746/image-dimensions/227x235?v=v2)
![molli_pic8.png molli_pic8.png](/t5/image/serverpage/image-id/17iD7DC681378CCA620/image-dimensions/208x288?v=v2)
Internet
- Text Outage
- Molli will check for an outage and ask what device or service is not working
- Reply with Internet
- Molli will either ask to have the modem and coax disconnected or, send a corrective signal to your modem and ask if that resolved your issue
- Reply with Yes or No
- If the issue is not resolved, Molli can assist in scheduling a tech visit or transfer the conversation to an agent
![molli_pic9.png molli_pic9.png](/t5/image/serverpage/image-id/19i7A1EC830A2DAE0E3/image-dimensions/282x171?v=v2)
![molli_pic9a.png molli_pic9a.png](/t5/image/serverpage/image-id/20iE3B39F85B5F339AE/image-dimensions/217x301?v=v2)
Phone
- Text Outage
- Molli will check for an outage and ask what device or service is not working
- Reply with Phone
- Molli will ask if you are having issues with no dial tone, poor call quality, or with phone features
- Respond accordingly
- Molli will offer links to help troubleshoot the issue
- If the issue is not resolved, Molli will send a corrective signal to your modem
![molli_pic10 (1).png molli_pic10 (1).png](/t5/image/serverpage/image-id/21i0DB47BA69FA0FC7D/image-dimensions/385x188?v=v2)
![molli_pic10.png molli_pic10.png](/t5/image/serverpage/image-id/22iEB4A2EDA9A7D68E1/image-dimensions/351x171?v=v2)
![molli_pic10a.png molli_pic10a.png](/t5/image/serverpage/image-id/23iCC01F90183340084/image-dimensions/263x217?v=v2)
Balance / Payments
- Text: What is my balance or ‘balance’
![molli_pic11.png molli_pic11.png](/t5/image/serverpage/image-id/24iB5B09DDA3B148443/image-size/large?v=v2&px=999)
![molli_pic11a.png molli_pic11a.png](/t5/image/serverpage/image-id/25iC858F69997819B72/image-size/large?v=v2&px=999)
![molli_pic11b.png molli_pic11b.png](/t5/image/serverpage/image-id/26i78920C4DFA2A701C/image-size/large?v=v2&px=999)
- Credit Approval
- A text is received when a credit request was approved on the account
![molli_pic12.png molli_pic12.png](/t5/image/serverpage/image-id/27i6F8F0D0510804944/image-size/large?v=v2&px=999)
Credit Dis-approve
- A text is received when a credit request was disapproved on the account
![molli_pic13.png molli_pic13.png](/t5/image/serverpage/image-id/28iB8744E0E0D1669D1/image-size/large?v=v2&px=999)
WiFi Password
- Text: What is my WiFi Password
![molli_pic14.png molli_pic14.png](/t5/image/serverpage/image-id/29iA18550202FF749B1/image-size/large?v=v2&px=999)
Internet Usage
![molli_pic15.png molli_pic15.png](/t5/image/serverpage/image-id/30i4D6DBEF4519D7D76/image-dimensions/286x116?v=v2)
Login Information
- Text: What is my account number?
![molli_pic16.png molli_pic16.png](/t5/image/serverpage/image-id/31i3D143A1CDFBCDF7E/image-size/large?v=v2&px=999)
- Text: What is my Mediacom ID?
![molli_pic17.png molli_pic17.png](/t5/image/serverpage/image-id/32i0DABA812F1547E1F/image-size/large?v=v2&px=999)
- Text: What is my e-billing ID?
![molli_pic18.png molli_pic18.png](/t5/image/serverpage/image-id/33i1123BC37F911C89D/image-size/large?v=v2&px=999)
- Text: What’s my password?
![molli_pic19.png molli_pic19.png](/t5/image/serverpage/image-id/34i543684FFF7C6FFD3/image-size/large?v=v2&px=999)
Affordable Connectivity Program
![molli_pic20.png molli_pic20.png](/t5/image/serverpage/image-id/36iF4EE904B21C87097/image-size/large?v=v2&px=999)
Pay-Per-View
![molli_pic21.png molli_pic21.png](/t5/image/serverpage/image-id/37iAD1B721D3EED2E4E/image-size/large?v=v2&px=999)