Mobile Technical Support

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I want to change my SIM type. What is the process?

You can switch between a physical SIM and an eSIM, or replace your current physical SIM/eSIM with a new one, both before and after activating your phone number.

If you want to change your existing physical SIM or eSIM before activation, you can do so by visiting your Mediacom Mobile home page.

For changes after activation, contact our Mediacom Mobile Customer Care Team at 855-699-6655. A small fee and shipment cost may apply for changing SIM preferences. Ensure your Mediacom Mobile account is unlocked before initiating.

You will receive a time-based One Time Password at your registered email address. Provide this One Time Password to the agent. This step is crucial for verifying your identity and preventing fraud. Once verified, your SIM swap will be initiated.

 Why is MMS not working on my device?

There are a few factors that could contribute to MMS (Multimedia Messaging Service) not working on your device. Here are some troubleshooting steps to resolve the issue:

– Check network connection: Ensure you have a stable cellular data or Wi-Fi connection. MMS requires an active internet connection to send and receive multimedia messages.
– Enable mobile data: If you’re using cellular data, confirm that mobile data is enabled on your device. Navigate to your device settings and turn on mobile data.
– Data limitations: Verify if there are any data restrictions set on your device that could be preventing MMS. Check your data usage settings and ensure there’s no limit set for multimedia messages.
– Storage space: Insufficient storage space on your device might hinder the downloading or sending of MMS. Clear some space by deleting unnecessary files or apps.
– Software updates: Ensure your device’s operating system and messaging app are up-to-date. Sometimes, outdated software can cause compatibility issues with MMS.
– Messaging app settings: Check the settings within your messaging app. Look for any settings related to MMS, such as message size limits or MMS messaging settings, and adjust them if needed.

If, after following these steps, MMS still isn’t working, then call the Mediacom Mobile Customer Care Team at 855-699-6655.

Why is my data not working?

There could be a few reasons why your data isn’t functioning properly:

Network coverage: Check if you’re in an area with good network coverage. Sometimes, a poor reception area can affect data connectivity.
Settings and configuration: Ensure that your device settings for mobile data are correctly configured. Check if data roaming is enabled if you’re in a different region.
Data limit or cap: Verify if you’ve reached your data limit. Exceeding this limit might result in slower speeds or restricted data usage.
Device issues: Restart your device or try inserting your physical SIM into another device to see if the issue persists. Faulty hardware or software issues could affect data connectivity.
Billing or account status: Ensure your account is in good standing. Unpaid bills or account issues could lead to service disruptions.
If the problem persists after checking for the above issues, then contact us at 855-699-6655 for assistance.

What if my signal is bad?

Inconsistent coverage may arise from being in a densely populated area or an area where the network coverage is less than optimal.

For better signal quality, consider restarting your phone, try connecting to Wi-Fi, and ensuring you’ve installed the latest software updates on your device.

Please contact the Mediacom Mobile Customer Care Team at 855-699-6655 if the above steps do not resolve your issue.

Why am I having issues receiving calls?

One potential cause of call-related issues could be compatibility, especially if you’ve recently inserted a new physical SIM and restarted your phone. Allow a few minutes for it to activate and connect to nearby cell towers.

If your phone prompts a carrier update, complete it for proper SIM card programming. Also, check your coverage area for call problems.

If issues persist, contact the Mediacom Mobile Customer Care Team at 855-699-6655.

Why am I having trouble sending text messages?

If you’re having trouble sending an SMS, first make sure your phone has a signal. Then power cycle your device by holding down the power button until it turns off, wait 30 seconds, and then turn phone back on. If power cycling your phone did not work, then reach out to the Mediacom Mobile Customer Care Team at 855-699-6655. They’ll assist you in troubleshooting any network-related issues affecting your SMS functionality.