Hbos token expires and makes you log out then back in to "verify" your subscription periodically. If that doesn't solve your issue, please call and a ticket will need to be entered to get resolved.
Joe best option to know about outages is to use the Mediacom Mobile Care App. If you're looking for an office in a certain area you can use this link and scroll down to put in a zip code. https://support.mediacomcable.com/#!/About/Contact/#locations
