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Illogical payment method entry screen

Earl
Member

Why is the credit card entry screen so terrible? It does not allow you to change the expiration date of the card and then when you try to remove that card and re-add, it gives you the totally unhelpful "Invalid form entry," essentially an error message with no explanation. Of course, nothing is wrong with the data entry, the website is simply incapable of dealing with such simple issues.

1 REPLY 1

MediacomSean
Community Manager
Community Manager

Hello @Earl. I apologize for the issue you are having. When updating your payment profile, you must delete the old payment type before adding the new one. If you still receive an error, please take a screenshot and email it to my team at Totalcare@mediacomcc.com. Make sure to blackout your payment information. Thank you- Sean