Hello to all, this is Mediacom Support with an update for the damage caused by Hurricane Helene. Mediacom work crews continue to repair damage from Hurricane Helene. Over 70% of the customers that were brought down by Hurricane Helene have been restored. Our crews will be working today and throughout the weekend, and expect impacted customers in Lakeland, Hahira, and within the city limits of Hazlehurst to have services restored.
Customers in Valdosta, Georgia affected by Hurricane Helene:
In Valdosta we saw catastrophic damage to all utilities. Our teams have been working nonstop during the weekdays and weekends to restore services in the area. We apologize these repairs have taken so long and thank you for your continued patience. Our field teams have updated us saying we will be restoring customers in Dellwood, Wood Valley, Remerton, areas north of Gornto Road along Jerry Jones Drive and along Country Club Drive north to US Highway 41. And finally, customers north of East Park Avenue along Veniss Road up to US Highway 41 and in the Three Oaks Apartments and Staten Crossing Apartments. As these repairs are finished we should begin to see services come immediately back online.
Concerning credits for those affected by Hurricane Helene:
Yes, you will be receiving a credit on your bill due to the outages caused by Hurricane Helene. More information on this will be coming in the near future.
Questions:
If the outage in your area has been deemed resolved/closed and services are still not working, or if you have further questions please reach out to us by texting 66554 to SMS message with one of our representatives and we will be more than happy to work with you to resolve any concerns. Thanks!
