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3 Technicians & I still need serious help please!

ChrisMayer
Member

‎06-15-2024 11:39 PM

Hardware VersionCBR750
 
Orbi Firmware VersionV4.6.14.4_2.3.12
 
CM Firmware VersionV1.01.08
 
CM Serial Number67A20A79A0A8E
Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel183000000 HzLocked
Connectivity StateOkOperational
Boot StateOkOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectable
1LockedQAM 2561165000000 Hz0.2 dBmV38.9 dB159065
2LockedQAM 2562171000000 Hz0.0 dBmV38.9 dB142272
3LockedQAM 2563177000000 Hz0.0 dBmV38.6 dB116530
4LockedQAM 2564183000000 Hz0.2 dBmV38.9 dB106030
5LockedQAM 2565189000000 Hz0.7 dBmV38.9 dB81918
6LockedQAM 2566195000000 Hz1.2 dBmV38.9 dB57214
7LockedQAM 2567201000000 Hz0.9 dBmV38.9 dB43925
8LockedQAM 2568207000000 Hz0.4 dBmV38.6 dB51312
9LockedQAM 2569213000000 Hz0.0 dBmV38.9 dB58519
10LockedQAM 25610219000000 Hz-0.2 dBmV38.9 dB53352
11LockedQAM 25611225000000 Hz-0.2 dBmV38.9 dB56948
12LockedQAM 25612231000000 Hz-0.2 dBmV38.9 dB60764
13LockedQAM 25613237000000 Hz-0.4 dBmV38.9 dB44676
14LockedQAM 25614243000000 Hz-0.2 dBmV38.6 dB40252
15LockedQAM 25615249000000 Hz0.0 dBmV38.6 dB46142
16LockedQAM 25616255000000 Hz0.2 dBmV38.9 dB38218
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec16400000 Hz42.8 dBmV
2LockedATDMA15120 Ksym/sec23000000 Hz42.0 dBmV
Downstream OFDM Channels
ChannelLock StatusModulation/Profile IDChannel IDFrequencyPowerSNR/MERActive Subcarrier
Number Range		Unerrored
Codewords		Correctable
Codewords		Uncorrectable
Codewords
1Locked3159351000000 Hz0.7 dBmV41.3 dB208~3887000
2Not Locked000 Hz0.0 dBmV0.0 dB0~4095000
Upstream OFDMA Channels
ChannelLock StatusModulation/Profile IDChannel IDFrequencyPower
1Locked0723300000 Hz37.5 dBmV
2Not Locked000 Hz0.0 dBmV
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:12Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:41:22Alert (2)CM Certificate Error
Jun 14 2024 22:42:05Notice (6)US profile assignment change. US Chan ID: 7
Jun 14 2024 22:49:28Alert (2)CM Certificate Error
Jun 14 2024 22:57:47Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jun 14 2024 22:57:47Notice (6)TLV-11 - unrecognized OID
Jun 14 2024 22:57:47Critical (3)Config File Rejected due to Invalid or Unexpected TLV 11
Jun 14 2024 22:57:50Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value
Jun 14 2024 22:57:50Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
Jun 14 2024 22:57:50Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 22:57:50Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
Jun 14 2024 22:57:58Alert (2)CM Certificate Error
Jun 14 2024 23:05:01Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jun 14 2024 23:05:01Notice (6)TLV-11 - unrecognized OID
Jun 14 2024 23:05:01Critical (3)Config File Rejected due to Invalid or Unexpected TLV 11
Jun 14 2024 23:05:04Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value
Jun 14 2024 23:05:04Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 23:05:13Alert (2)CM Certificate Error
Jun 14 2024 23:05:35Notice (6)US profile assignment change. US Chan ID: 7
Jun 14 2024 23:06:15Alert (2)CM Certificate Error
Jun 14 2024 23:06:57Notice (6)US profile assignment change. US Chan ID: 7
Jun 14 2024 23:11:02Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jun 14 2024 23:11:02Notice (6)TLV-11 - unrecognized OID
Jun 14 2024 23:11:02Critical (3)Config File Rejected due to Invalid or Unexpected TLV 11
Jun 14 2024 23:11:04Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value
Jun 14 2024 23:11:04Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
Jun 14 2024 23:11:04Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 14 2024 23:11:04Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
Jun 14 2024 23:11:13Alert (2)CM Certificate Error
Jun 14 2024 23:12:12Notice (6)US profile assignment change. US Chan ID: 7
Jun 15 2024 02:07:37Critical (3)No Ranging Response received - T3 time-out
Jun 15 2024 03:15:55Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 15 2024 05:33:26Notice (6)US profile assignment change. US Chan ID: 7
Jun 15 2024 07:17:52Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jun 15 2024 08:32:45Critical (3)No Ranging Response received - T3 time-out
Jun 15 2024 09:10:59Notice (6)CM-STATUS message sent. Event Type Code: 5
Jun 15 2024 13:17:41Notice (6)US profile assignment change. US Chan ID: 7
Jun 15 2024 14:29:50Critical (3)No Ranging Response received - T3 time-out
Jun 15 2024 15:08:25Notice (6)US profile assignment change. US Chan ID: 7
Jun 15 2024 22:51:51Alert (2)CM Certificate Error

These are the recent logs. My internet connection keeps dropping. What's up with this? Whenever i go to the mediacom troubleshoot option it tells me there is signal impeding  too.

 

I've had three different technicians come out & troubleshoot with me. First there was corrosion on a connection on the cable box so he replaced that line, &  internet was okay for awhile.. Second time we replaced all the coax-cables outside & inside, which seemed to fix it again. Third time there was a loose connection at the box, it was re-tightened, then we also replaced the coax-cable again inside connecting the modem: Orbi CBR750. That seemed to fix most of the correctables/uncorrectables but there was still some noise leaking on frequency 6. But now it's just every frequency going bonkers. I thought it was just unlucky, but-

 

There doesn't seem to be anything wrong at the box, and all the cables are brand new. Modem has never had issues either. Using a cat6 ethernet cable connected from the pc to the modem. Computer Hardware is still in pristine condition, all drivers are current&updated, same with windows updates.

 

People around the house are lagging/buffer/network connection drops. It's frustrating paying  so much and still been having issues for months. I'm I just unlucky with the service area? I don't think i've had anyone go and check the taps on the pole either.. it's all been ground work.

 

But again I have no idea would could be causing these errors..Any help is much appreciated!!! It's summer so everyone has been going crazy not having their devices work properly! On the 1000mbs download / 50mbs upload plan, we usually have someone watching/streaming videos in the living room, another on an online video game, and people on youtube/video calls & the network has been performing like 100mbs down / 10mbs up with network drops..  Please help!

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3 REPLIES 3

MediacomSean
Community Manager
Community Manager

‎06-16-2024 07:29 AM

Hello @ChrisMayer. I'm sorry for the issue you're having. Please check the coax cable connections at the back of the modem and the wall outlet to ensure they are hand-tight, then reboot your equipment. If you continue to experience problems after completing these steps, please email my team at Totalcare@mediacomcc.com. Thank you- Sean

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ChrisMayer
Member
In response to MediacomSean

‎06-16-2024 10:55 PM - edited ‎06-16-2024 11:00 PM

Yes, we have "unplugged it & plugged it back in" & referring to my prior statement- i've had three technicians come out over the course of months with fixes that seemed temporary. So there must be a bigger issue at play. I emailed them yesterday, since i'm still having issues because it's good to get more eyes on this  situation.

I will also call them tomorrow, and get someone to check the connection/taps on the utility pole. Which no one has done yet & I don't know what's causing these errors, but there's been instability for months and i'm sick of it!

We're gonna troubleshoot and find the problem/solution to these persistent errors and if mediacom can't fix it, we'll just find a new isp in the area.

Reply

MediacomSean
Community Manager
Community Manager

‎06-17-2024 10:27 AM

Thank you for that information @ChrisMayer. We will follow up with you via email and look forward to getting this resolved. Thank you- Sean

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