10-16-2024 01:45 PM
My internet suddenly stopped working after I was notified that Mediacom was doing work in my area. Mediacom technician said it was because my cables were causing "noise" on the network and the workers disconnected my cables, without notifying me BTW. His solution was to disconnect all my tvs except the one that I use most. My internet worked fine before and now I'm paying the same but can only use one tv. I have a TiVo box I don't want to give up. Was this a reasonable solution or should Mediacom fix this problem. I had my house rewired for cable after I moved here 8 years ago. Thanks for your help.
10-16-2024 02:56 PM
Hello @Librarian600
I apologize for the issues as well as any confusion or inconvenience. Please email my team at Totalcare@mediacomcc.com with your contact information and any other details you would like to include and we would be happy to assist you with this matter.
Thank you
- Steph