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What are some common errors for the IP cable box, and how can I troubleshoot them myself? 

Error Code: C145 device is disconnected from the network

  • Check that the internet is online and working. The modem should be fully online, and if you have an eero, the light should be a solid white to indicate it is online and functional.  You can try another device or streaming service to ensure the internet is running properly. Check that the box itself is connected to the correct wi-fi network using the following steps. (Menu > Settings > Device Settings > Network & Internet).

Error Code: C219: Service connection to Tivo lost

  • Unplug and plug the power cord of the cable box and check that it is connected to the correct wi-fi network. The error message should resolve within 15 minutes.

Error Code: C601/C602/C604/C606: Sign in Error

  • Check that the cable box is connected to the correct Wi-Fi network. If the box is connected to the correct network, and that network is functioning properly, factory reset the box using the following steps.   (Menu > Settings > Device Settings > Device Preference > About > Factory Reset).

Error Code: v60: HDMI Connection is not supported

  • If it displays within the first hour of setup, wait up to one hour to see if the issue is resolved. If it doesn’t resolve, try a different HDMI cable.

Error Code:  C628/C629: Service login failed

  • Go to Menu > SYSTEM & ACCOUNT > Help > Refresh Account & User Data and follow the instructions displayed to start refreshing.


Version history
Last update:
‎04-06-2024 03:37 PM
Updated by: