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Major outage

steph128
Trailblazer lvl7

Why has service been down for 370 people for 2 full days?

1 ACCEPTED SOLUTION

Accepted Solutions

MediacomSean
Community Manager
Community Manager

Hello @steph128. I apologize for the duration of the outage. There is a technical problem with the node that serves your location, and we are working as quickly as we can to restore service. If you have any questions or need assistance with your account, please email my team at totalcare@mediacomcc.com, and we will help you. Thank you- Sean

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1 REPLY 1

MediacomSean
Community Manager
Community Manager

Hello @steph128. I apologize for the duration of the outage. There is a technical problem with the node that serves your location, and we are working as quickly as we can to restore service. If you have any questions or need assistance with your account, please email my team at totalcare@mediacomcc.com, and we will help you. Thank you- Sean