Hurricane Helene Update: 10/25/24

[MediacomErin]

Valdosta Customers:

Mediacom work crews continue to repair damage from Hurricane Helene, and make progress in areas that sustained catastrophic damage requiring significant re-construction. Throughout the remainder of this week, construction crews will be working on the following streets in the city of Valdosta:

E Alden and Patterson Streets

Valdosta Hwy, Seminole Ln, & Cates Rd

E Park and Jaycee Shack Rd

Knights Academy and Stud Still Rd

Gornto Rd and N Oak St

Old Lake Park Rd and Hickory Grove Rd

Hwy 221 and Moore Rd

Stallings Rd and Knights Academy

Caulie Harris Rd and Gallie Lissimore Rd

Justin V Cain Rd and Hwy 41

Jerry Jones Rd and Hillendale Rd

Boring Pond Rd and Deerfield Rd

River St and Blitch St

Miller Bridge and Shiloh Ridge Trl

Lee St and Jane St

Bemiss Rd and Oak St Ext

E Park and N Lee St

In addition to the city of Valdosta, crews continue to work in Hazlehurst, Hahira, Lakeland, Ray City, Nashville, and Pearson to restore any remaining customers who are still impacted by storm damage. We sincerely appreciate everyone’s continued patience and understanding while our employees, utility workers, and storm restoration crews continue to work hard to rebuild as quickly as possible.

For Fitzgerald Customers: N. Merrimac Dr and surrounding areas as well as S. Adler St and the surrounding areas should start to see services restored soon as well.

For Mc Rae/Helena Customers: Huckabee St and surrounding areas as well as Highway 441 and surrounding areas should start seeing services restored.

For Nashville Customers: Adel St, S Dogwood Dr. and surrounding areas, E Smith Ave and Old Coffee Rd and surrounding areas, as well as  Edgewood St and S. Dogwood Rd should start seeing services restored.

Free Community Wi-Fi Hotspot

To assist people with staying connected, we have temporarily opened our Community Wi Fi hotspots for complimentary use in Valdosta, GA. Please click here to browse our listing of Xtream Hotspots to find one in your community.

Mobile Customers

In preparation for Hurricane Helene, Mediacom Mobile has implemented emergency disaster relief protocols to enhance your Mediacom Mobile data service for no additional cost during this weather emergency. To apply the changes, please restart your device. If you have any questions or issues, please contact Mobile Support at 855-699-6655.

Credits for the loss of service

Mediacom will be crediting those affected by Hurricane Helene and you should be seeing those credits on your statements coming soon. 

Questions

If the outage in your area has been deemed resolved/closed and services are still not working, or if you have further questions please reach out to us by texting 66554 to SMS message with one of our representatives and we will be more than happy to work with you to resolve any concerns. Thanks!