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Internet outage in Burlington iowa? As of last afternoon?

Skrewged
Member

How do I find out when the Internet will be fixed? I'm at work but my son texted me that it was down since about 4 PM yesterday 

3 REPLIES 3

MediacomHeath
Moderator
Moderator

Hello @Skrewged ,
I apologize for the severity and duration of the issues you are having. Please email our Total Care team Totalcare@mediacomcc.com and we would be happy to look into these issues for you. 
Thank you
- Heath

JLV03
Luminary lvl8

The internet has been off/on for me for the last several weeks. It's never out long enough to take down notes and send something off to Mediacom, but always long enough to disrupt a video feed or interrupt a Teams call. Are there upgrades going in place? Storm issues?

 

When the internet is up and running it works very well, but the constant dropouts has me second guessing continuing the service.

MediacomErin
Community Manager
Community Manager

Hello @JLV03 
I apologize for the issues you have been experiencing. Please email my team at Totalcare@mediacomcc.com with your contact information as well as the details about your issue and we will help.
Thank you
- Erin