Peacock 6 month free with Xumo box

[Phil]

Is there a promo code I'm supposed to use to get Peacock for free for 6 months with the XUMO box? I got my XUMO box setup and created an account on Peacock but they charged me $7.99. When I started creating the Peacock account (on the XUMO box), it even said I was getting it at no charge for 6 months!!!

[MediacomSean]

Hello @Phil. To activate the Peacock promo on your device, follow these steps: 

1.  Sign in to Peacock on your Xumo TV and cable box or your Xumo Stream Box.  

2.  Use your mobile device or computer to sign into https://peacocktv.com.

3.  Go to the Account page and select your cable provider under the “Link Provider” option.

4.  Follow the on-screen instructions to link your Peacock account. Once completed, you’ll be able to access your Peacock Premium account.

These steps are on the Xumo Support page. If you need further assistance with your Xumo device, Xumo Chat support is available 24/7. Please let me know if you have any questions. 

[Phil]

Sean,  I followed your instructions and there is no "link provider" option that I can find in the account settings for my Peacock account. I did a live chat with an agent and this is the transcript of the conversation:

null (9/9/2024, 4:47:51 PM): Connect to a Live Agent
Pratik (9/9/2024, 4:47:54 PM): Thank you for contacting Peacock Customer Care. Could you provide your full name and email address, please?
null (9/9/2024, 4:48:13 PM): Phil
null (9/9/2024, 4:48:21 PM): xxxxxxxxx@mediacombb.net
Pratik (9/9/2024, 4:48:30 PM): Hi, Phil. I hope you are doing well. Thank you for sharing the information. How can I assist you today?
null (9/9/2024, 4:48:56 PM): How do I link my provider to my Peacock account?
Pratik (9/9/2024, 4:49:21 PM): I apologize for the inconvenience. I would be happy to assist you with this.
Pratik (9/9/2024, 4:50:30 PM): May I please know the name of the provider that you want to link?
null (9/9/2024, 4:50:40 PM): Mediacom
Pratik (9/9/2024, 4:51:36 PM): Please allow me a moment.
Pratik (9/9/2024, 4:53:08 PM): Please confirm you are an Xfinity Customer.
null (9/9/2024, 4:53:41 PM): I'm not an Xfinity customer. I'm a Mediacom customer.
Pratik (9/9/2024, 4:53:51 PM): Thank you for confirming, Phillip.
Pratik (9/9/2024, 4:55:21 PM): Currently, we do not have any option to link to with Mediacom.
null (9/9/2024, 4:55:33 PM): ok
Pratik (9/9/2024, 4:56:09 PM): Thank you, Phillip, and sorry for this inconvenience.
Pratik (9/9/2024, 4:56:29 PM): Is there anything else I can assist you with today?

[Phil]

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[Phil]

According to Xumo support, the Xumo box must be purchased. Since I got the Xumo box free from Mediacom, I am not eligible for the 6 months free of Peacock. This was not made clear to me when I initially signed up. I would like for Mediacom to credit my account for the $7.99 charge from Peacock.