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Troubleshooting The Mediacom MobileCare App

MediacomCJU
Moderator
Moderator

Troubleshooting The Mediacom MobileCare App

  1. Check for Updates:

    • App Version: First, verify that you are using the latest version of the Mediacom MobileCare App. Visit your app store (Google Play or iTunes) and check for any available updates.
    • Device OS: Ensure that your device’s operating system (iOS or Android) is up to date. Sometimes app issues can be resolved by updating your device.
  2. Restart Your Device:

    • Close the app completely and restart your device. This simple step can often resolve minor glitches.
  3. Uninstall and Reinstall the App:

    • If the app continues to misbehave, consider uninstalling it and then reinstalling it:
      • Android: Go to your device’s Settings > Apps > MediacomConnect. Tap Uninstall.
      • iOS: Press and hold the app icon until it wiggles, then tap the X to delete it.
      • Reinstall the app from your app store.
  4. Check Internet Connection:

    • Ensure that your device has a stable internet connection (Wi-Fi or cellular data). A poor connection might cause app issues.
  5. Clear Cache and Data (Android Only):

    • If you’re using an Android device, go to Settings > Apps > MediacomConnect. Tap Storage and then Clear Cache and Clear Data. Restart the app.
  6. Verify Account Credentials:

    • Double-check that you’re using the correct Mediacom ID (email address) and password associated with your account. If you’ve forgotten your credentials, follow the steps in the app to recover them.

Mediacom SupportMediacom Support

1 REPLY 1

S3rge
Member

Yo my app is not working and I straight up can’t pay my bill