08-09-2024 06:20 AM
Any ideas why my new mediacom subscription worked great first couple of weeks until past week watching an online tutorial often hangs and I have to refresh that page (Ctrl+ circle on page).
Same for watching prime videos, it pauses/hangs for seconds and seconds then continues or totally gets out of current video.
PC is connected directly e-net black cable modem, TV e-net to 2nd white WI-FI box.
08-09-2024 01:44 PM
Hey nicknanosun. If problems persist even after troubleshooting the modem, router, and devices, I'd reach out to Mediacom and request a service tech. The tech should be able to check your modem, connectors, cabling, and signals on site.
08-11-2024 12:01 PM
Not really, to open ended.
08-13-2024 03:57 PM
Please ensure that only one device is plugged into your modem and not two. Only 1 eero/device can be plugged into the modem. Connecting more to the modem can and eventually will cause you problems.
Here is a link to an article that explains why.
If you are out of ports on your eero, you may need to purchase a 4 or 5 port unmanaged switch.
If the internet does continue to "hang", definitely reach out to us as HighTech stated.